Privacy Policy

1. Introduction

ViewR ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at viewr.me.

Please read this Privacy Policy carefully. By using ViewR, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide:

• Account Information: Email address, username, password
• Creator Verification: Government-issued ID, selfie photos, date of birth
• Payment Information: Billing address, payment method details (processed securely by our payment providers)
• Profile Information: Profile picture, bio, social media links
• Content: Photos, videos, messages, and other content you upload
• Communications: Messages with other Users, support requests

2.2 Information Collected Automatically

When you use ViewR, we automatically collect:

• Device Information: Device type, operating system, browser type
• Log Data: IP address, access times, pages viewed
• Usage Data: Features used, interactions, preferences
• Cookies: Session cookies and analytics cookies (see Section 7)

2.3 Information from Third Parties

We may receive information from:

• Payment processors (transaction confirmations)
• Identity verification services
• Social media platforms (if you link accounts)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve ViewR
• Process transactions and send related information
• Verify Creator identities and prevent fraud
• Send notifications about your account, subscriptions, and messages
• Respond to your inquiries and provide customer support
• Monitor and analyse usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Enforce our Terms of Service and other policies
• Comply with legal obligations

4. How We Share Your Information

4.1 With Other Users

• Your username and profile information are visible to Users you interact with
• Content you post is visible to Users according to your privacy settings
• Messages are visible to their recipients
• We do NOT share Fan real names or email addresses with Creators

4.2 With Service Providers

We share information with third parties who assist us in:

• Payment processing
• Identity verification
• Cloud hosting and storage
• Analytics and performance monitoring
• Customer support

4.3 For Legal Reasons

We may disclose information:

• To comply with applicable laws, regulations, or legal processes
• To respond to lawful requests from public authorities
• To protect our rights, privacy, safety, or property
• To investigate potential violations of our Terms
• In connection with a merger, acquisition, or sale of assets

4.4 What We Do NOT Share

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure payment processing through PCI-compliant providers
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure data centers with physical security measures

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (e.g., tax records, regulatory requirements)
• Resolve disputes and enforce our agreements
• Maintain security and prevent fraud

When you delete your account, we will delete or anonymise your personal information within 30 days, except where retention is required by law.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Essential Cookies: Required for ViewR to function (authentication, security)
• Analytics Cookies: Help us understand how Users interact with ViewR
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect ViewR functionality.

8. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a portable format
• Objection: Object to certain processing of your data
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@viewr.me.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by relevant authorities
• Compliance with applicable data protection frameworks
• Data processing agreements with service providers

10. Children's Privacy

ViewR is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it immediately.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising privacy rights

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), UK, or Switzerland, you have additional rights under GDPR including:

• Right to lodge a complaint with a supervisory authority
• Right to restrict processing
• Right not to be subject to automated decision-making

Our legal bases for processing include: contract performance, legitimate interests, consent, and legal obligations.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through ViewR. The "Last updated" date at the top indicates when the policy was last revised.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

• Privacy inquiries: privacy@viewr.me
• General support: support@viewr.me